Frequently Asked Questions

ACCOMMODATION

  • At what time is your check in and check out?
    Check in time is from 14:00 to 19:00.
    Check out time is 10:00.
  • Can I check my baggage before check in time?
    We can keep your baggage before check in time and after check out time.
    Please ask our staff to check bags for you.
  • Can I stay alone?
    Yes, of course. We are pleased to welcome you.
  • Can we stay with infants?
    Yes.
    We have Japanese style tatami (straw mats) rooms at the main building and the annex. Please request them when you make a reservation.
  • Can a wheelchair user stay?
    Yes.
    Unfortunately, our facilities are not made for complete access.
    We will try to help wheelchair users as much as we can.
  • What is your smoking policy?
    Our facilities are not smoke free.
    We have separate areas for smokers and non-smokers.
  • Are pets allowed to stay at guest rooms?
    Unfortunately, pets are not allowed to stay.

Cuisine

  • Are there any restaurants for lunch?
    We have a restaurant TARA at the main building and "AZUL CAFE" nearby.
    Please check the website about the opening hours of "AZUL CAFE."
    https://www.facebook.com/azulcafe.yoron/
  • Can I have a dinner in my room?
    We serve dinner only at "TARA".
  • Guests who stay consecutive nights are supposed to have the same menu for dinner?
    We prepare different menus for guests in order to enjoy every night. For breakfast, we serve Japanese style and Western style meals on alternate days.

Services

  • Can I ask to arrange cakes or flowers for our anniversary?
    Please ask us in advance. We will try to support you as much as possible.
  • Does my cell phone work?
    Some places are unstable for network on Yoron island, docomo and au may have stronger signals.
  • Can I use internet?
    Wi-Fi is available at our main building. Some rooms may not have a good connection. (available in the Lobby) We also provide mobile router for guests who stay at the annex. Please ask our staff when you need it.
  • Can I use credit cards?
    We accept major credit cards (JCB, VISA, MASTER, Diners, and AMEX) for payments.
  • Do you have washing machines?
    Yes, we have laundromats at the main building and annex.
  • Are there any shops or convenience stores nearby?
    There are some shops and convenience stores within 5 minutes by bicycle or car, though it is a little far to walk.
  • Can you arrange delivery service?
    It is available for sending and receiving packages.
    Please contact the front desk.

Yorontou Village

2904-6 Chabana, Oshima-gun Yoron-cho 891-9301, Kagoshima Prefecture
0997-97-4601 ytara@d3.dion.ne.jp