Frequently Asked Questions
- At what time is your check in and check out?
- Check in time is from 14:00 to 19:00.
Check out time is 10:00.
- Can I check my baggage before check in time?
- We can keep your baggage before check in time and after check out time.
Please ask our staff to check bags for you.
- Can I stay alone?
- Yes, of course. We are pleased to welcome you.
- Can we stay with infants?
We have Japanese style tatami (straw mats) rooms at the main building and the annex. Please request them when you make a reservation.
- Can a wheelchair user stay?
Unfortunately, our facilities are not made for complete access.
We will try to help wheelchair users as much as we can.
- What is your smoking policy?
- Our facilities are not smoke free.
We have separate areas for smokers and non-smokers.
- Are pets allowed to stay at guest rooms?
- Unfortunately, pets are not allowed to stay.
- Are there any restaurants for lunch?
- We have a restaurant TARA at the main building and "AZUL CAFE" nearby.
Please check the website about the opening hours of "AZUL CAFE."
- Can I have a dinner in my room?
- We serve dinner only at "TARA".
- Guests who stay consecutive nights are supposed to have the same menu for dinner?
- We prepare different menus for guests in order to enjoy every night. For breakfast, we serve Japanese style and Western style meals on alternate days.
- Can I ask to arrange cakes or flowers for our anniversary?
- Please ask us in advance. We will try to support you as much as possible.
- Does my cell phone work?
- Some places are unstable for network on Yoron island, docomo and au may have stronger signals.
- Can I use internet?
- Wi-Fi is available.
- Can I use credit cards?
- We accept major credit cards (JCB, VISA, MASTER, Diners, and AMEX) for payments.
- Do you have washing machines?
- Yes, we have laundromats at the main building and annex.
- Are there any shops or convenience stores nearby?
- There are some shops and convenience stores within 5 minutes by bicycle or car, though it is a little far to walk.
- Can you arrange delivery service?
- It is available for sending and receiving packages.
Please contact the front desk.
2904-6 Chabana, Oshima-gun Yoron-cho 891-9301, Kagoshima Prefecture